In the unfortunate event that an emergency situation befalls your company, having an emergency response plan (also known as an ERP) is absolutely critical in the successful management of the incident. At a minimum, the plan should include the following information:
It is also important to conduct drills that test the plan that has been created. Drills can be easily scheduled in Outlook or other email system calendars for easy reminders and universal notification for the parties involved. More mature ERP systems will often require that the contact representatives learn the jobs of the response members that are junior and senior to their positions so that in the event that one of the representatives is unavailable, the process can still be seamlessly implemented.
The ERP system is a valuable tool in post-incident management and its complexity will vary depending on the size and nature of your business. For help implementing an emergency response plan for your business, visit the contact us page.
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